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Oh, hello

I'm a startup founder, a designer, and a maker. I share my writing on this site, but you can also find me on threads @irreverentmike Mastodon and GitHub.

I work as a co-founder & CTO at Craftwork — however, the things I post here are my own, and don't necessarily reflect the views or opinions of Craftwork.

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Designing for hospitality

"Unreasonable Hospitality" by Will Guidara outlines how to making customers feel exceptionally special. Let's bring these hospitality principles to tech, by creating memorable experiences, and using hospitality to elevate customer satisfaction in product design, engaging with the people using our products.

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    Help your users when your web app crashes

    This post came from my work on Surviving Other People's APIs.  I've been working on a chapter on Async - the content below came from that writing, but doesn't quite make sense in the context of the book.  I didn't want to scrap it entirely, so it's found its way into a blog post.  I'd love to know what you think!

    This post came from my work on Surviving Other People's APIs. I've been working on a chapter on Async - the content below came from that writing, but doesn't quite make sense in the context of the book. I didn't want to scrap it entirely, so it's found its way into a blog post. I'd love to know what you think!

    Read more →

    Introducing Pistola - Building a passion project with radical transparency

    If you follow me across the various other social networks I use, you'll likely stumble across my passion for cycling. For the past 8 or so years, road cycling has been my primary form of exercise. I love cycling; it keeps me sane, and helps me live a healthier life, while seeing the world. If you haven't been on a bike recently, you should give it a shot - I can't recommend it enough.

    If you follow me across the various other social networks I use, you'll likely stumble across my passion for cycling. For the past 8 or so years, road cycling has been my primary form of exercise. I love cycling; it keeps me sane, and helps me live a healthier life, while seeing the world. If you haven't been on a bike recently, you should give it a shot - I can't recommend it enough.

    Read more →
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